Is the content appropriate for children?
Yes. With a group account, we limit the selection of videos based grade level. K-12 accounts can only access videos that are free from profanity and any other age inappropriate content. University accounts have full selection of videos.
When will my account be activated?
If you pay with a credit card, your account is active immediately. If you pay by purchase order, your account will be activated when we receive it.
Can I delay the start date of the subscription?
Yes. For instance, if you place an order in June, we can modify the order to start on September 1st, and end on August 31st of the following year. Simply reply to the order confirmation email, and we will make the necessary adjustments.
Why is the pricing separate per language?
We pay royalties to the content providers based on language.
Why are the prices on a sliding scale?
We think the school adoption price per user should be cheaper than a class adoption, and cheaper than a teacher adoption. The formulaic pricing simplifies the process, and lets us focus acquiring new content and product development rather than sales, which frees school budgets to focus on curriculum rather than negotiation and purchasing.
Can I buy additional user accounts later?
Yes, you can buy add additional users any time. We’ll only charge the difference between packages and prorate it for the number of months remaining on the subscription.
Can I change the user accounts during the year?
Yes. With a group account you control who has access and can add or remove users at any time.
Can students pay for their own accounts?
Yes, but this requires special setup. We can offer scratch-off cards with activation codes which your students can purchase at the bookstore. We can also require students to pay by credit card during the sign up process. Please contact us for more details.
Can I buy a 9-month / school year subscription?
No, we only offer 12-month subscriptions.
Any questions before you sign up?
Please don't hesitate to ask. You can use the contact form or call us at +1 212 625-3226.
Do you have terms of service and privacy policies?