When will my account be activated?
If you pay with a credit card, your account is active immediately. If you pay by purchase order, your account will be activated when we receive it.
Can I delay the start date of the subscription?
Yes. For instance, if you place an order in June, we can modify the order to start on September 1st, and end on August 31st of the following year. Simply reply to the order confirmation email, and we will make the necessary adjustments.
Why is the pricing separate per language?
We pay royalties to the content providers based on language.
Why are the prices on a sliding scale?
Some schools signup for Yabla for just teachers, others buy accounts for a few classes, and others choose a school wide or district wide adoption. We offer a lower price per user the wider the adoption. The formulaic pricing simplifies the process, and lets us focus on acquiring new content and product development rather than sales and negotiation.
How do I create accounts and organize students into classes?
We have many options to help you do this. At any time, you can manually create user accounts for teachers and students and create classes. Our most popular option for creating accounts is for students to create their own account using a special link for your school. The signup takes about 1 minute per student and they will be placed in the correct class. We can also create the accounts and classes from a spreadsheet/database export in virtually any format. For larger accounts we can offer automated account management using the IMS OneRostertm format, and Single Sign On via SAML 2.0 or Clever.
Is the content appropriate for children?
Yes. With a group account, we limit the selection of videos based grade on level. K-12 accounts can only access videos that are free from profanity and any other age inappropriate content. University accounts have a full selection of videos.
Can I buy additional user accounts later?
Yes, you can buy accounts for additional users any time. We’ll only charge the difference between packages and prorate it for the number of months remaining on the subscription.
Can I change the user accounts during the year?
Yes. With a group account you control who has access and can add or remove users at any time.
Can students pay for their own accounts?
Yes, but this requires special setup. We can offer scratch-off cards with activation codes which your students can purchase at the bookstore. We can also require students to pay by credit card during the sign up process. Please contact us for more details.
Can I buy a 9-month / school year subscription?
No, we only offer 12-month subscriptions.
Any questions before you sign up?
Please don't hesitate to ask. You can use the contact form or call us at +1 212 625-3226.
Do you have terms of service and privacy policies?