Claire finishes her days of work at the call center. When it's finally over, she reflects on her experience. The job as a call center agent is very stressful. No matter what happens, you have to remain friendly and calm!

At the 9th Annual Conference of the German Council for Sustainable Development in Berlin on the 23rd of November 2009, Chancellor Angela Merkel talked about the upcoming challenges among others for the growth policy, for the educational and research policy, for species conservation and for international cooperation.