Working in customer service is hardly easy; you have to be friendly and do your best to help every customer. In this video, Galileo reporter Claire tries her hand at working as an agent in a call center.

Claire is really struggling to get to grips with her new job, and the customers aren't exactly making it easy for her...

Claire finishes her days of work at the call center. When it's finally over, she reflects on her experience. The job as a call center agent is very stressful. No matter what happens, you have to remain friendly and calm!

Günter Knappe and Steffi Hirth of radio station Die Neue Welle [The New Wave], new media partner of the KSC, interview the president of FV Linkenheim as well as KSC coach Ede Becker.

Harald Linder from the weekly paper “Kurier” asks KSC coach Ede Becker about the new soccer season.

Günter Knappe interviews Jens Zielinski and Steffi Hirth of the KSC’s (Karlsruher Sport Club) new media partner Die Neue Welle.

For several years now, a small herd of wild Przewalski horses – named for Russian explorer Colonel Przewalski – has been grazing in Hanau near Frankfurt am Main. They are considered the last living subspecies of the wild horse.

In order for zoo animals to stay healthy, their skin, hooves, and horns need regular upkeep. In this video we visit Safariland Stukenbrock, where zookeepers care for elephants, rhinos, and bison – and develop special bonds with them through the grooming rituals. Copyright: Deutsche Presse Agentur [The German Press Agency]

"Squirrel Fairy" Rebecca, a 27-year-old social pedagogue from Magstadt in Baden-Württemberg, is a foster mom for dozens of orphaned and injured squirrels — keeping them fed and well until they’re healthy enough to return to the wild. The volunteer work, in addition to her regular job, is exhausting, but also extremely rewarding.

Believe or not, Germany is home to a fascinating range of wild animals. Learn more about the beavers, wolves, storks, lynxes, and wild bees who live there.

Pets often provide great comfort to aging humans. But what happens to these faithful companions when their owners suddenly pass away? Dogs, cats, and other furry animals have good chances of being rehomed; the story is different for the snakes and lizards at the reptile sanctuary in Munich. Copyright: Deutsche Presse Agentur [The German Press Agency]

The honey bee is the oldest livestock species of all and an industrious animal essential to the health of our planet.

In this skit featuring German comedian Otto Waalkes, Santa's helper wants a raise. What do you think his boss will say?

Fine is searching for an apartment. She looks at Christiane’s apartment which has a room with balcony available. On top of that, the kitchen even has a dishwasher and the bathroom a luxurious bathtub. What more could you ask for?

Fine gets a call from Christiane. Good news! Christiane chose her as her new roommate and Fine gets to move into her first-choice apartment.