The German program Galileo features a number of human interest stories related to life in Germany, work, history, and travel. Ever wondered what it's like to work in a call center, or what is the fastest way to get from Berlin to Munich? There's lots to learn!
Difficulty:
Intermediate
Working in customer service is hardly easy; you have to be friendly and do your best to help every customer. In this video, Galileo reporter Claire tries her hand at working as an agent in a call center.
Difficulty:
Adv-Intermediate
Germany High German
Claire is really struggling to get to grips with her new job, and the customers aren't exactly making it easy for her...
Difficulty:
Adv-Intermediate
Germany High German
Claire finishes her days of work at the call center. When it's finally over, she reflects on her experience. The job as a call center agent is very stressful. No matter what happens, you have to remain friendly and calm!
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