Working in customer service is hardly easy; you have to be friendly and do your best to help every customer. In this video, Galileo reporter Claire tries her hand at working as an agent in a call center.

Claire is really struggling to get to grips with her new job, and the customers aren't exactly making it easy for her...

Claire finishes her days of work at the call center. When it's finally over, she reflects on her experience. The job as a call center agent is very stressful. No matter what happens, you have to remain friendly and calm!